Privacy Policy

Introduction and Scope

This Privacy Policy describes how 18bet collects, uses, and protects the personal data of users within the Philippines. This policy applies exclusively to our official website and platform. Please note that this policy does not extend to third-party websites or external links that you may visit after leaving our platform; we encourage you to review the privacy policies of any third-party sites you encounter.

Personal Information We Collect

Account and Identity Data

We collect information such as your name, date of birth, and contact details to establish your account and ensure you meet the legal age requirements for gaming.

Verification Documents

To comply with KYC (Know Your Customer) standards, we may request government-issued identification and proof of address to prevent identity theft and fraud.

Payment Data

We collect necessary transaction details to facilitate deposits and withdrawals. Payment processing is handled through secure channels to ensure your financial data remains protected.

Gaming and Transaction Activity

We record your game history, wagering patterns, and transaction logs to optimize your experience and detect irregular betting behavior.

Technical Data

Information such as your IP address, browser type, device identifiers, and operating system is collected automatically to maintain site security and performance.

Support Communication

Records of your interactions with our customer support team are kept to resolve disputes and improve our service quality.

How We Collect Data

• Directly from You: When you register an account, submit verification documents, or contact our support team.
• Automatically: Through cookies and similar tracking technologies as you navigate our platform.
• Partner Providers: From trusted payment processors and identity verification services used to validate your account.

Why We Use Data

• Account Management: Creating and maintaining your user profile.
• Financial Transactions: Processing your deposits and withdrawals accurately and securely.
• Compliance: Verifying your identity and age to prevent underage gambling.
• Security: Detecting and preventing fraud, multi-accounting, and malicious activity.
• Optimization: Personalizing the games and content displayed based on your preferences.
• Legal Obligations: Fulfilling regulatory requirements applicable to gaming operators in the Philippines.
• Marketing: Sending promotional offers only if you have explicitly provided your consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Payment processors, identity verification agencies, and technical infrastructure providers who assist in running our platform.
• Legal Authorities: When required by applicable law or to respond to legitimate legal requests from regulatory bodies.

How We Protect Data

We employ industry-standard safeguards to protect your information, including:

• Encryption: Use of secure protocols to protect data during transmission between your device and our servers.
• Access Control: Strict internal policies that limit data access to authorized personnel only.
• Isolation: Payment data is isolated from general account data to minimize risk.
• Monitoring: Continuous system monitoring to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your user experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location, you have the following rights regarding your data:

• Access and Correction: Request a copy of your data or correct inaccurate information.
• Deletion: Request the erasure of your personal data.
• Portability: Request the transfer of your data to another service.
• Objection: Object to the processing of your data for specific purposes.
• Withdrawal: Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on this site. Please note that we are legally required to retain certain data even after account closure to comply with anti-money laundering (AML) and gaming regulations.

How Long We Retain Data

Your personal data is retained for the duration of your active account relationship with us. Once an account is closed, we keep the necessary information for the period required by applicable law in the Philippines to meet regulatory and audit obligations.

Age Limits

Access to 18bet is strictly restricted to individuals aged 18 years or older. If we discover that a minor has created an account, that account will be terminated immediately and any associated funds will be handled according to our internal security protocols. Parents or guardians who suspect a minor is using our platform should report the account through our support channels.

Cross-Border Transfers

Some of our technical and payment providers operate outside the Philippines. In such cases, your data may be transferred across borders. We ensure that appropriate safeguards are in place to maintain a level of protection consistent with our privacy standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage users to check the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions or concerns regarding your privacy or the processing of your data, please contact our team via the Support Page.