Privacy Policy

Introduction & Scope

This Privacy Policy describes how 18bet ("we", "us", or "our") collects, uses, and protects the personal information of users engaging with our online casino Philippines and sports betting PH services. By using our platform, you consent to the practices described herein.

Personal Information Collected

To provide a premium 18bet login experience, we collect the following data:

• Registration Data: Full name, date of birth, email address, and mobile number.
• Payment Details: Transaction history and financial provider info (GCash, Maya, or bank details).
• Gameplay Activity: Records of bets placed, games played, and wins/losses.
• Technical Data: IP address, device type, browser settings, and operating system.

How Information is Collected

We gather information through several channels to maintain service quality:

• Direct Interaction: When you register an account or contact support.
• Automated Technologies: Cookies and tracking pixels as you navigate our site.
• Third-Party Providers: Credit reference agencies and fraud prevention services for KYC (Know Your Customer) verification.

Purpose of Data Usage

Your data is utilized to enhance your 18bet Philippines experience:

• Managing your betting account and processing transactions.
• Providing personalized casino bonuses and marketing offers.
• Preventing fraudulent activities and money laundering.
• Ensuring compliance with Philippine gaming regulations and PAGCOR standards.

Data Sharing & Disclosure

We do not sell your personal data. However, we may share information with:

• Payment Processors: To facilitate secure deposits and withdrawals.
• Regulatory Authorities: When required by law or to protect against legal liability.
• Verification Partners: Third-party KYC and AML (Anti-Money Laundering) specialists.

Data Security Measures

18bet employs industry-leading security protocols to safeguard your information:

• SSL/TLS encryption for all data transmissions.
• Secure firewalled servers with restricted physical and digital access.
• Regular internal and external security audits.
• 24/7 monitoring for suspicious account activities.

Cookies & Tracking

We use cookies to improve site functionality and analyze traffic. This includes "Session Cookies" for login persistence and "Analytical Cookies" to understand how users interact with our sports betting PH features. You can manage cookie preferences through your browser settings.

Your Player Rights

Under the Data Privacy Act, you have the following rights regarding your personal information:

• The right to access and receive a copy of your data.
• The right to rectify inaccurate or incomplete information.
• The right to request data deletion (subject to regulatory retention laws).
• The right to opt-out of marketing communications at any time.

Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, data is kept for the duration of your account plus a statutory period required by gaming regulators.

Age Restriction (18+)

18bet strictly prohibits individuals under the age of 18 from using our online casino Philippines services. We conduct rigorous age verification checks and will immediately terminate any account found to be operated by a minor.

International Data Transfers

As a global platform, your data may be processed in servers located outside the Philippines. We ensure that such transfers are protected by standard contractual clauses and maintain the same level of privacy protection as required by local laws.